Play safely, stay within limits
jeta believes that gaming is entertainment — not an obligation. On this page you will learn how to keep your gaming habits in check, when to seek help, and how our tools keep you safe.
21+ — This is a strict rule
If there are children or teenagers in your home, use a password lock and PIN on your device. Never share your jeta login details with anyone. Under our Terms and Conditions, accounts that fail age-based verification will be permanently closed.
Set your own limits
jeta gives you full control over your gaming. Use the tools below to set your own budget and time on your terms.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit. Once a limit is set it takes effect immediately; requests to increase it are subject to a delay.
Deposit ControlSession Time Limit
Decide in advance how long you will play in one sitting. When the set time is up, your session will end automatically and you will need to take a break before logging in again.
Time ManagementTemporary Break
If you want to step away for a while, you can suspend your account for anywhere from 24 hours to 30 days. No transactions can be made during the break.
Cool-Off PeriodSelf-Exclusion
Choose self-exclusion for a longer break. Your account can be closed for 6 months to 5 years, or permanently. Promotional communications also stop once self-exclusion is in place.
Long-Term ProtectionGaming History
View your complete transaction and betting history. Review a detailed record of how much time and money you have spent.
TransparencyContact the Support Team
Speak directly with our support team via live chat to activate any tool or get advice in a specific situation.
24/7 SupportWhen it is time to be careful
Gambling or betting can be a normal form of entertainment, but certain behaviours signal that things may be getting out of control. If you notice any of the signs below in yourself, act quickly.
Do not ignore these signs
- Feeling a repeated urge to play in order to recover lost money
- Hiding your gaming from family or friends
- Repeatedly spending more than your set budget
- Feeling restless or irritable when trying to stop playing
- Unable to focus on daily tasks, studies, or work
- Borrowing money or selling possessions to fund gaming
- Finding it hard to get through the day without gaming
Ask yourself
- Am I playing for entertainment, or am I looking for a way out of financial problems?
- Am I staying within my planned budget?
- Can I go about my normal daily life without gaming?
- Are family members or people close to me worried about my gaming habits?
- Can I decide on my own when to stop?
If most of your answers are "no", it is time to seek help today.
Ways to get support
Acknowledging a problem is a sign of strength, not weakness. Once you start getting the right support, things can improve quickly. Below are three important sources of help.
jeta Support Team
Our 24/7 live chat support is available entirely in Bengali. Chat with us at any time for self-exclusion, deposit limits, or to close your account. You can also reach us by email.
- Live Chat — 24 hours, seven days a week
- Email — [email protected]
- Support available in Bengali and English
Family and Close Friends
Talk openly with people you trust. A family member or friend is often the first source of support. Sharing your problem can relieve a great deal of stress and help you see a way forward.
- Tell a trusted family member
- Talk to a close friend
- Seek support in your home environment
Professional Counselling Services
Seeing a mental health specialist or counsellor is nothing to be ashamed of. Both public and private mental health services are available in Bangladesh. Contact the mental health department of a local hospital or any psychiatrist.
- Mental health department of a public hospital
- Psychiatrist or counsellor
- Your privacy is fully protected
Why responsible gaming matters
The main purpose of gaming at jeta is entertainment — not a guaranteed way to earn money. Outcomes in betting and casino games are entirely uncertain, and there is always a chance of losing any bet. Keeping this in mind makes gaming more enjoyable and reduces the risk of financial or emotional harm.
Responsible gaming means setting a clear budget and staying within it. Never bet more than you can afford to lose. Never use money set aside for essentials like food, rent, or healthcare. Use jeta's deposit limit tool to set your monthly budget in advance.
Playing for long stretches at a time affects your mental state and reduces your judgement. Taking regular breaks, spending time with family, and engaging in other hobbies helps keep gaming a small part of your life. Our session time limit tool is useful for maintaining this balance.
Under jeta's Privacy Policy, your account information and gaming history are fully protected. Requests for self-exclusion or limit-setting are also handled confidentially.
If you have any questions or want more information about responsible gaming, read our FAQ section — it contains detailed answers to common questions.
How to keep your gaming planned
- Set a fixed budget for gaming each week and stop when you reach it.
- Do not try to "chase losses" by placing bigger bets after losing.
- Avoid gaming when drinking or under stress.
- Before you play, decide what you will do if you win and where you will stop if you lose.
- Review your transaction history regularly.
- Keep the self-limit tools on the jeta app or site active.
Act now
If you or someone close to you shows signs of a problem, do not wait — take action right away.
- Contact jeta live chat and ask to activate self-exclusion.
- Let a trusted family member know about the situation.
- Seek advice from a mental health specialist.
Once self-exclusion is active, you will no longer receive any promotional messages from jeta and you will not be able to log in to your account.