jeta's Privacy Policy
The security of your personal information at jeta is our priority. This policy describes how we collect information, why we collect it, and how we keep it secure.
jeta is committed to protecting the privacy of its users. This Privacy Policy ("Policy") governs all aspects of the management of personal information collected through the jeta platform. It is an integral part of our Terms and Conditions and both documents should be read together.
By opening an account on jeta or by using the platform, you are considered to have given your consent to the collection and use of information as described in this policy. You are advised not to provide any information before reading this policy.
What Information Is Collected
1.1 Registration and Identity Information
We collect information that you directly provide when creating an account on jeta. This includes:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID or passport number (for identity verification)
- Username and password chosen by the user
1.2 Financial Information
When you use bKash, Nagad, Rocket, Upay, or bank transfer for deposits and withdrawals, the relevant transaction details, mobile wallet number, and applicable bank account details are collected. Full card or account numbers are not stored on our servers.
1.3 Automatically Collected Information
Some information is automatically recorded while you use the jeta platform:
- IP address and device information
- Browser type and operating system
- Session duration and page visit history
- Gaming activity, bet history, and transaction logs
- Data collected through cookies and similar tracking technologies
1.4 Communication and Support Information
When you contact us via 24/7 live chat or email, the content of your query, complaint, or request and the time of contact are recorded. This is used to improve service quality and resolve disputes.
Purpose of Using Information
jeta uses collected information only for the following specific purposes:
2.1 Account Management and Identity Verification
Personal information is used to keep accounts active, ensure login security, and complete the required KYC (Know Your Customer) verification. jeta provides services only to individuals aged 21 or above, and age verification is an important part of this process.
2.2 Processing Financial Transactions
Financial information is essential for receiving deposits, processing withdrawals, and distributing bonuses. All transactions are secured by SSL encryption.
2.3 Customer Service and Communication
Contact information is used to resolve technical issues, answer bonus-related queries, and send important account notifications.
2.4 Responsible Gaming Monitoring
jeta is committed to responsible gaming. Gaming activity data is analysed to identify unusual or risky behaviour, and support is provided to the user when needed. To learn more, read our Responsible Gaming Guidelines.
2.5 Platform Improvement and Security
Information is analysed through automated and manual methods to prevent fraud, money laundering, and unauthorised access. Usage patterns are reviewed to improve platform performance.
Information Sharing and Disclosure
jeta never sells users' personal information to third parties for commercial purposes. Information may be shared only in the limited circumstances listed below:
- With payment processors — only the information necessary to complete a transaction
- With identity verification service providers — to complete the KYC process
- With game software providers — the minimum information required to operate games
- Upon receipt of a lawful order from law enforcement authorities — in accordance with applicable law
- With organisations engaged in fraud prevention — when necessary and on a proper legal basis
All third-party providers are required to maintain data protection standards equivalent to those of jeta.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the jeta platform, primarily for three reasons:
4.1 Essential Cookies
These cookies are essential for operating the platform's basic functions. Without them, it would not be possible to maintain a login session or complete transactions. There is no option to disable this type of cookie.
4.2 Functional Cookies
These cookies are used to remember your preferred language, interface settings, and information from previous sessions. They improve your experience on the platform.
4.3 Analytical Cookies
This information is collected to understand which parts of the platform are used most and where there is room for improvement. You can control these cookies by changing your browser settings, though some platform features may be reduced as a result.
Data Security Measures
jeta applies industry-standard technical and administrative measures to protect your information. The main security features are listed below:
- SSL/TLS encryption for all data transmission
- Sensitive information stored in encrypted form
- Two-step verification (OTP) for account access
- Strict staff access control policy for system access
- Regular security reviews and testing
- Automated monitoring to detect suspicious activity
However, no service can guarantee 100% security in the transmission of information over the internet. It is the user's own responsibility to keep their account password confidential.
Data Retention Period
jeta does not retain collected information longer than necessary. The general data retention principles are:
- Data for active accounts — for as long as the account remains open
- Financial transaction records after account closure — in accordance with applicable legal requirements
- Customer support communications — for the period required for dispute resolution
- Analytical data — for a defined period after anonymisation
Even after a request to close an account, some information may need to be retained for a specified period to meet applicable legal obligations.
User Rights
jeta provides its users with the following rights regarding their own information:
7.1 Right to Access Information
You may request from us at any time to know what information is stored about you. We will process this request in a timely manner.
7.2 Right to Correct Information
If any stored information is incorrect or incomplete, you may request a correction. You can change some information directly from your account settings.
7.3 Request to Delete Information
A request to delete personal information may be submitted along with an account closure request. However, some information may need to be retained for a specified period due to legal obligations.
7.4 Opting Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you may unsubscribe at any time. However, important account-related notifications cannot be turned off.
To exercise any of the above rights, please contact our support team.
Protection of Minors
jeta strictly keeps those under 21 years of age away from its services. Age is verified at the time of registration and is confirmed again during the KYC process. jeta never knowingly collects or stores information from minors.
If there is reason to suspect that a minor has created an account, the account in question will be suspended immediately and the collected information will be deleted.
International Data Transfers
jeta's servers and technology infrastructure may be located in various countries. As a result, your information may be transferred outside Bangladesh. In such cases, it is ensured that the receiving country or service provider maintains adequate data protection standards.
All our third-party providers comply with contractual obligations regarding data protection and maintain the necessary security measures.
Changes to the Policy
jeta reserves the right to update this privacy policy when necessary. In the case of significant changes, a notification will be sent to the registered email address. Continued use of the platform after changes have been made will be considered as consent to the new policy.
The date of any policy change will always be shown at the top of the page under the "Last Updated" section. To request a previous version of the policy, please contact our support team.
Other Policies and Terms
This privacy policy is part of jeta's overall legal framework. To learn the full terms of using the platform, read our Terms and Conditions. To learn more about our platform, visit the About Us page.
jeta gives responsible gaming the highest priority. You are encouraged to read the Responsible Gaming Guidelines for details on your gaming habits and how to set limits.
Important Contact Information
If you have any questions about this policy or wish to make a request regarding your information, please contact our 24/7 support team. We provide support in both Bengali and English.
Contact Information
For any questions or complaints regarding the privacy policy, please contact us through the following:
Live Chat: 24 hours a day, 7 days a week — via the live chat option on the platform
Email:
We accept communications in both Bengali and English.